Festival Information
Cancellation Questions
Unfortunately, the 2026 Festival La Onda will not be taking place. All ticket buyers who purchased through Front Gate Tickets will receive a full refund in as little as 30 days. We remain hopeful that a future Festival La Onda will be possible. Until then, we are proud of what we created together and deeply grateful to the fans who supported La Onda.
We remain hopeful that Festival La Onda can return in the future. We are incredibly proud of what was built and grateful for the community that supported it.
Yes. All ticket buyers who purchased through Front Gate Tickets will receive a full refund automatically to the original form of payment in as little as 30 days. No action is required.
Yes. You will receive an email confirmation once your refund has been processed.
All payments made toward your ticket, including payment plans or layaway purchases, will be fully refunded to the original payment method(s) used.
Refunds will be issued in as little as 30 days. Once processed, timing may vary depending on your bank or credit card provider.
Refunds will be issued to the original purchaser and original form of payment.
Please reach out to Allianz directly at https://www.eventticketprotection.com/allianzticket/home to request a refund of this fee.
Please note that Front Gate Tickets is unable to alter or refund your insurance fee on your behalf and you must reach out to Allianz for assistance
If your card has expired or your account has changed, most banks will automatically route the refund to your updated account. If you experience any issues after the 30-day processing window, please visit Frontgate Support here for more information.
No action is required. Refunds are being processed automatically. Filing a chargeback may delay your refund.
If you have not received your refund within 45 days, please first check with your bank or credit card provider. If you still do not see the refund, contact us at [email protected] and we will assist you.
If you purchased from a third-party resale platform, please contact that platform directly regarding their refund policy.
The best way to stay up to date is to follow along on Social Media @LaOndaFest for any future updates.
Please reach out to [email protected] and we will be happy to assist you.